Refund policy

At BIRI Trading Est., we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

✅ Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or not as described.

  • The product is unused, in its original packaging, and in resalable condition.

  • The return request is made within 7 days of receiving the product.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used or installed.

  • Custom-made or personalized items.

  • Items purchased on sale or clearance.

🔄 Return Process

To initiate a return:

  1. Contact our customer service team at [Insert Contact Email or Phone Number] within 7 days of receiving your order.

  2. Provide your order number, product details, and reason for return.

  3. Our team will guide you through the return process and provide instructions for returning the product.

💸 Refunds

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7-10 business days.

  • Shipping costs are non-refundable.

📦 Exchanges

We offer exchanges for defective or damaged items. To request an exchange, please follow the return process outlined above.

📞 Contact Us

For any questions or assistance regarding our return and refund policy, please contact us at:

  • Email: sales.ksa@birigroup.com

  • Phone: +00966-11-8109354