At Biri Group KSA, we aim to ensure complete satisfaction with every purchase made through our website. If for any reason you are not entirely happy with your order, you may return eligible items under the following conditions:

Eligibility for Returns

Returns will be accepted within 30 days of the customer's receipt (based on delivery date). You must notify us in advance via email before sending the product back. Returns will only be accepted in the following situations:

• Received the wrong item.
• Item arrived not as expected (ie. damaged).
• Item had defects.
• Over delivery time.

Condition of Returned Items

To be eligible for a full refund (excluding shipping charges if any), returned products must meet all of the following criteria:

Failure to meet these conditions may result in partial refund or no refund based on the item's assessed condition.

Refund Process

Once we receive your returned item and verify its condition:

For any questions or to initiate a return, please contact our support team at sales.ksa@birigroup.com with your order number and a brief explanation of the issue.